Community Paediatrics
Repeat Prescriptions
Online repeat prescription request service for children under Community Paediatrics and ADHD Team.
Request your repeat prescription
| Teams | Online prescription requests | Contact details |
| ADHD Team (Springfields) | ADHD Team requests | |
| Allens Croft Children’s Centre | Allens Croft requests |
|
| Birmingham Community Children’s Centre (Bacchus Road) | Bacchus Road requests | |
| Park House Child and Family Centre | Park House requests | |
| Heartlands Child Development Centre | Heartlands requests | |
| North Community Paediatrics Team (previously Sutton Cottage Hospital) | North Community Paediatrics requests |
|
Electronic Prescription Service (EPS) now available
From 25 March 2025, Birmingham Community Healthcare NHS Foundation Trust (BCHC) introduces the Electronic Prescription Service (EPS) to improve how prescriptions are issued and managed.
EPS allows prescriptions to be sent electronically to a nominated pharmacy, replacing handwritten paper prescriptions.
What is CLEO EPS?
CLEO EPS is a digital prescribing system that allows healthcare professionals to issue prescriptions electronically. This means:
- Prescriptions are sent securely to a nominated pharmacy.
- No need for paper prescriptions.
- Patients can choose which pharmacy their prescription goes to.
Who is EPS for?
EPS is currently being piloted in the Children and Families Division, with:
- Community Paediatrics
- ADHD Nursing
Future rollout will be reviewed after the pilot phase.
How to request a repeat prescription
Patients can now submit their repeat prescription requests online instead of calling.
To request a repeat prescription:
- Use the links on this page to submit your request to the relevant team.
- Allow up to 10 working days for processing.
- Your prescription will be sent directly to your nominated pharmacy for collection or delivery.
Nominated pharmacy: what you need to know
What is a nominated pharmacy?
A nominated pharmacy is the pharmacy of your choice where your prescriptions will be sent electronically. This means you no longer need to collect a paper prescription from your healthcare provider.
Why is it important to check my nominated pharmacy?
If your pharmacy details are incorrect or outdated, your prescription may be sent to the wrong place, causing delays in receiving your medication.
How do I check or update my nominated pharmacy?
You can check or change your nominated pharmacy using any of the following methods:
- NHS App: log in and check under Your Health, View and Manage Prescriptions, then Your Nominated Pharmacy
- Your Pharmacy: ask your pharmacist to check and update your nominated pharmacy
- Your GP Practice: contact your GP surgery to confirm or change your pharmacy details
Managing your child's prescriptions
Parents and guardians can access and manage their child’s prescriptions through proxy access in the NHS App.
Benefits of EPS
- Smoother prescription process: no need to collect paper prescriptions.
- Faster and more secure: reduces waiting times and the risk of lost prescriptions.
- Flexibility: prescribers can issue prescriptions from any location.
- Convenience for patients: prescriptions go straight to the nominated pharmacy for collection or delivery.
Frequently asked questions
What is the Electronic Prescription Service (EPS)?
EPS is a digital system that allows prescriptions to be sent electronically to a nominated pharmacy instead of using paper prescriptions.
Do I need to register for EPS?
No, but you need to nominate a pharmacy where your prescriptions will be sent.
How do I nominate or change my pharmacy?
You can nominate or change your pharmacy by:
- Logging in to the NHS App,
- Speaking to your pharmacy,
- Or by contacting your GP practice
What if I don’t nominate a pharmacy?
Your prescription won’t be processed electronically, and you may experience delays in receiving your medication.
Can I change my nominated pharmacy at any time?
Yes, you can update your pharmacy preference whenever needed via the NHS App, your pharmacy, or your GP practice.
How do I request a repeat prescription?
Use the online request form to submit your prescription request to the relevant team.
How long does it take for my prescription to be ready?
Please allow up to 10 working days for your prescription to be processed and sent to your pharmacy. This is to allow time for the prescriber to write the prescription, pharmacy to collect, dispense and deliver to you.
It has been more than 10 working days and I have not received my medication, what should I do?
Please contact the relevant centre processing your prescription request by email or telephone and we will look into this for you.
I need a medication increase/change, what should I do?
Please leave a note to prescriber on the request form (question 10) with details of why you are requesting a change to medication. You may need a clinic appointment to discuss this and see your child before this can be actioned. We will arrange this if necessary and secretary will contact you to confirm this. In some cases changes may be possible able to increase without an additional clinic appointment.
Will I receive a notification when my prescription is ready?
Some pharmacies send SMS notifications. Check with your pharmacy to see if this service is available.
Can someone else collect my prescription for me?
Yes, a family member or friend can collect your prescription on your behalf from your nominated pharmacy.
What if I need a prescription urgently?
Speak to your pharmacy or GP practice if you need urgent medication.
What happens if I move or want to use a different pharmacy?
You can update your nominated pharmacy at any time via the NHS App, your pharmacy, or your GP practice.
Where can I get more help?
Contact your pharmacy or GP practice for support.
EPS is now live: ensure your pharmacy details are correct.
How long will my prescription take?
Our service asks for 10 working days to process your prescription requests.