Integrated Neighbourhood Teams (INTs) Privacy Notice

Integrated Neighbourhood Teams Privacy Notice

Introduction

Integrated Neighbourhood Teams (INTs) are a partnership initiative bringing together professionals from health, care, and voluntary sectors to deliver coordinated, preventative care across Birmingham and Solihull. This privacy notice explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Who we are

Integrated Neighbourhood Teams operate under the governance of NHS Birmingham and Solihull Integrated Care Board (ICB), alongside participating organisations, including NHS Trusts, Local Authorities, General Practices, and voluntary sector providers.

More information about Integrated Neighbourhood Teams

 

What personal data we collect

To provide you with effective care and support, we may collect the following personal data:

• Name, date of birth, and contact details
• NHS number and medical records
• Information about your health, care needs, and treatment history
• Social care information, including support services used
• Information provided by carers, family members, and support organisations

 

How we use your personal data 

We collect and process your personal data for the following purposes:

• To coordinate and provide you with integrated health and care services
• To ensure you receive the right support from the appropriate professionals
• To improve service delivery and enhance patient experience
• To support the planning and commissioning of services
• To safeguard individuals and support vulnerable citizens
• To comply with legal and regulatory obligations

 

Legal basis for processing

Under UK GDPR, we process your personal data on the following lawful bases:

• Article 6(1)(e) – Public Task: processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.
• Article 9(2)(h) – Provision of Health or Social Care: processing is necessary for the provision and management of health and social care services.

 

Compliance with common law duty of confidentiality 

We comply with the common law duty of confidentiality by ensuring that your personal information is only shared where:

• There is a legal obligation or statutory requirement to share the data.
• It is necessary to protect an individual’s vital interests.
• It is justified in the public interest, such as safeguarding concerns or ensuring effective healthcare delivery.

Where the processing of identifiable personal information is for individual care purposes, a patient/service user’s consent to such shall fall under the Common Law Duty of Confidentiality and can be "implied where it is informed." Therefore, explicit patient consent is not needed to share patient information.

All staff handling your personal information are subject to strict confidentiality agreements and professional codes of conduct to protect your privacy.

 

Sharing your personal data

To provide coordinated care, we may share your data with:

• NHS organisations (GPs, hospitals, mental health services, community health services)
• Local authorities and social care providers
• Voluntary sector organisations involved in your care
• Other relevant support services

We will only share the minimum necessary information to ensure you receive appropriate care and support. Your information will not be used for marketing purposes or shared with third parties without your consent unless required by law.

 

How we protect your data

We have robust technical and organisational measures in place to ensure your data is secure and protected against unauthorised access, loss, or misuse. Access to your data is strictly controlled, and all staff handling your information are trained in data protection and confidentiality.

 

How long we keep your data

We will only retain your personal data for as long as necessary to provide you with health and care services, in line with NHS records management guidelines. After this period, your data will be securely deleted or anonymised.

 

 

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access: request a copy of the information we hold about you.
• Right to rectification: request corrections to inaccurate or incomplete data.
• Right to erasure: request deletion of your data in certain circumstances.
• Right to restriction: request limited processing of your data.
• Right to object: object to the processing of your data in specific situations.
• Right to data portability: request transfer of your data to another provider where applicable.

To exercise these rights, please contact us using the details below.

 

Contact us

If you have any questions or concerns about how we use your personal data, or if you wish to exercise your rights, please contact:

Data Protection Officer (DPO)
Birmingham Community Healthcare NHS Foundation Trust
Michael Morgan-Bullock
Email: bchc.dpo@nhs.net
Address: Data Protection Officer, Information Governance Departmentt, Birmingham Community Healthcare NHS Foundation Trust, 3 Priestley Wharf, Holt Street, Birmingham, B7 4BN

 

 

Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Website: https://ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

 

Updates to this Privacy Notice

We may update this privacy notice from time to time. The latest version will always be available on our website or upon request.

Date of last update: 3 February 2025